What are your shipping rates?

Standard Shipping

Most books and music ship for a flat fee of $5.95 – no matter how many items you order. The more you buy, the more you'll save on shipping! All items will be delivered together in one parcel, with the longest estimated delivery date applying (shown at checkout).

Please note that a heavy or larger item may incur an extra shipping charge, depending on the item you are buying.

Sell Yours items are excluded from flat rate shipping as these are not sent by Fishpond.

---

Delivery Surcharges

Any additional Rural Delivery and Heavy Item Delivery surcharges applied by delivery companies are passed on to the customer. These charges are calculated at checkout.

---

Fast Shipping

Fast shipping is available on some products. The shipping fee and estimated delivery time will be calculated for you during checkout. Fast shipping means that if you've ordered multiple items, each item will be sent separately to get to you sooner.

---

New Zealand Delivery Times

You will receive an email when your order is shipped. This includes the method the items were shipped by. For each method, the following delivery timeframes apply:

CourierPost

Target delivery times for couriers:

• Business Addresses: By 9am the next working day
• Residential Addresses: By 12 noon the next working day
• Rural Delivery Addresses: 2-3 working days

NZ Post Standard Mail

Next working day in Auckland, 1-3 days for all other areas.

Please note that delivery targets are a guide only and we do not guarantee that your item will arrive within the delivery target.

If your order doesn't arrive within the given timeframe, please let us know via the order tracking system.

---

International Shipping Rates (NZD)

International shipping rates are calculated at checkout.

International Delivery Times

International Airmail
Australia: 3-6 working days after dispatch
Rest of world: 6-10 working days after dispatch

---

• How do I place an order with Fishpond.co.nz?
• Can you tell me about products from second level suppliers?
• How does an e-Gift work?
• Fishpond Premium
• What is Quote Me?
• What payment methods can I use?
• What's the Wishlist for?
• Why can't my order be delivered to a PO Box?
• How do I add another product to my order?
• What do the different product statuses mean?
• How do I delete an item from my shopping cart?
• What is Group Buy?
• What does 'Quantity Available' mean?
• What does 'Order Delayed Staff Checking' mean?
• Does Fishpond allow overseas based third party sellers?
• Can I return a Sell Yours item?
• How can I tell if a product page is for digital music?
• Can I obtain a credit account and use a purchase order to shop?
• Learn about Fishpond's Image Search
• Can I pick up my order?
• What happens if I change my mind about my digital music purchase?
• Fishpond Scan It Buy It
• How do I change my delivery address?
• How do I change the quantity of an item in my shopping cart?
• How do I change my payment method?
• I received a shipped notification by email. When should I expect my order to arrive?
• How do I cancel a product from my order?
• What is Fishpond's phone number?
• Where's my order?