Help Desk - Ordering & Shipping
What are your shipping rates?
New Zealand Shipping Rates
At Fishpond, we cover the cost of shipping and delivery within New Zealand or Australia.
This excludes Sell Yours items which incur a $3.95 handling fee per item, as these are not sent by Fishpond.
Any additional Rural Delivery surcharges applied by delivery companies are passed on to the customer.
Fast shipping is available on some products. The shipping fee and estimated delivery time will be calculated for you during check-out. Fast shipping is sent directly from Fishpond warehouse while standard shipping will be ordered from one of our suppliers.
New Zealand Delivery Times
The email that states your order has shipped includes the method the items were shipped by. For each method, the following delivery timeframes apply:
Target delivery times for couriers:
Next working day in main centres, 1-3 days for remote areas.
NZ Post Standard Mail
Next working day in Auckland, 1-3 days for all other areas.
Please note that delivery targets are a guide only and we do not guarantee that your item will arrive within the delivery target.
If your order doesn't arrive within the given timeframe, please let us know via the order tracking system.
International Shipping Rates (NZD)
International Delivery Times
Can't find the answer to your question?Send us an email and we'll respond within 24 hours.
Please note that due to airfreight disruptions caused by COVID-19, we are experiencing significant delays in delivery. We understand that this is disappointing and we do apologise for any inconvenience caused. We thank you for your patience and understanding during this difficult time.