Help Desk - Ordering & Shipping

What are your shipping rates?

New Zealand Shipping Rates

Standard shipping is free on over 5 million products sent anywhere within Australia or New Zealand with some exclusions.

Most books and music have a flat rate shipping fee of $4.99 unless stated otherwise. So you can order as many items as you like that are in stock for one fee of $4.99. The more you buy, the more you'll save on shipping!

Please note that a heavy or larger item may incur an extra shipping charge, depending on the item you are buying.

Sell Yours items are excluded from flat rate shipping as these are not sent by Fishpond.

Delivery Surcharges

Any additional Rural Delivery and Heavy Item Delivery surcharges applied by delivery companies are passed on to the customer. These charges are calculated at checkout.

Fast Shipping

Fast shipping is available on some products. The shipping fee and estimated delivery time will be calculated for you during check-out. Fast shipping is sent directly from Fishpond warehouse while standard shipping will be ordered from one of our suppliers.

New Zealand Delivery Times

The email that states your order has shipped includes the method the items were shipped by. For each method, the following delivery timeframes apply:


Target delivery times for couriers:

  • Business Addresses: By 9am the next working day
  • Residential Addresses: By 12 noon the next working day
  • Rural Delivery Addresses: 2-3 working days

NZ Post Standard Mail

Next working day in Auckland, 1-3 days for all other areas.

Please note that delivery targets are a guide only and we do not guarantee that your item will arrive within the delivery target.

If your order doesn't arrive within the given timeframe, please let us know via the order tracking system.

International Shipping Rates (NZD)

International shipping rates are calculated at checkout.

International Delivery Times

International Airmail
Australia: 3-6 working days after dispatch
Rest of world: 6-10 working days after dispatch

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