Help Desk - Ordering & ShippingFishpond PremiumFishpond Premium is an annual subscription that makes everyday shopping easier. For $49.99 per year, standard delivery fees are waived on eligible New Zealand orders for 12 months. 🛒 Ordering & Minimum SpendIs there a minimum order value? Yes. To receive your Fishpond Premium delivery benefits, each eligible order must be $25 or more. If this minimum order value changes, we'll let you know by email at least 30 days in advance. If you decide not to continue, you can cancel your subscription before the new minimum order value applies. Do I need to enter a coupon or promo code at checkout to enjoy these benefits? No. If your order is eligible for Fishpond Premium delivery benefits, they'll be applied automatically at checkout. There's no coupon or promo code to enter - simply shop as usual and, where your order qualifies, your standard delivery fees will be waived automatically. 🚚 Shipping & DeliveryWhat delivery benefits do I get with Fishpond Premium? Fishpond Premium waives standard delivery fees on eligible orders delivered to major towns and cities across New Zealand. Are there any delivery charges that might still apply? Yes. Some orders may still have extra delivery costs, depending on what you’re buying or where it’s going. These may include:
Any additional charges will be shown at checkout before you place your order. Are Sell Yours items included? No. Items purchased through the Sell Yours program are not eligible for Fishpond Premium delivery benefits. 🔄 Reasonable Personal UseHow does “reasonable personal use” work? Fishpond Premium is designed for everyday personal and household shopping - the kind of ordering most people do when buying things for themselves, their home, or their family. If your ordering activity appears unusually high or looks more like business use - for example, very frequent orders or unusually large purchases - we may contact you to discuss your account before taking any action. If we ever need to limit your delivery benefits, we'll let you know first and explain why. If you think we've made the wrong decision, you can contact our Customer Care team and request a review. 💳 Subscription Changes & CancellationsI bought my subscription, but I’ve changed my mind. Can I cancel my subscription? Yes. You can cancel within 30 days of your subscription starting. If you received Fishpond Premium delivery benefits during that time, the value of those waived delivery fees will be deducted from your refund, up to the value of your annual subscription. Will I get a refund? After the first 30 days, your subscription isn't eligible for a refund. However, you can turn off auto-renewal at any time through [My Account]({https_live_server}/account.php), and your subscription will remain active until the end of the current 12-month period. What happens if Fishpond changes the subscription price? If the subscription fee ever changes, we’ll email you at least 30 days before your renewal date. This gives you time to review the new price and decide whether you’d like to continue or cancel before your subscription renews. 💳 Subscription Changes & CancellationsI bought my subscription, but I’ve changed my mind. Can I cancel my subscription? Yes. You can cancel within 30 days of your subscription starting. If you received Fishpond Premium delivery benefits during that time, the value of those waived delivery fees will be deducted from your refund, up to the value of your annual subscription. Will I get a refund? After the first 30 days, your subscription isn't eligible for a refund. However, you can turn off auto-renewal at any time through My Account, and your subscription will remain active until the end of the current 12-month period. What happens if Fishpond changes the subscription price? If the subscription fee ever changes, we’ll email you at least 30 days before your renewal date. This gives you time to review the new price and decide whether you’d like to continue or cancel before your subscription renews. Can't find the answer to your question?Send us an email and we'll respond within 48 hours.
 $49.99 for 1 year. |