COVID-19 Response at Fishpond

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Help Desk - Ordering & Shipping


How do I change my delivery address?

You can update your delivery address through My Account.

From there, click on the order in question and then click the blue "Edit" button next to Delivery Address.

You can also add additional addresses to your account by clicking the blue "add new address" button. You can have up to five addresses attached to your account at any time. You can choose between these addresses during the checkout process.

To set one of your addresses as the primary address for your account, so this address will be selected automatically when you place an order, just click the blue "edit" button next to the desired address the "set as primary address" box.

Note that once your order has been dispatched you will be not able to make any changes to your order.

Can't find the answer to your question?

Send us an email and we'll respond within 24 hours.

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Please note that due to airfreight disruptions caused by COVID-19, we are experiencing significant delays in delivery. We understand that this is disappointing and we do apologise for any inconvenience caused. We thank you for your patience and understanding during this difficult time.