Help Desk - Ordering & Shipping

How do I add another product to my order?

We often process your order within an hour of receiving it, which means you will need to place a new order.

Can't find the answer to your question?

Send us an email and we'll respond within 24 hours.

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More questions about Ordering & Shipping

What are your shipping rates?
How do I place an order with Fishpond.co.nz?
Can you tell me about products from second level suppliers?
How does an e-Gift work?
Will items with different shipping times be sent separately?
What payment methods can I use?
What's the Wishlist for?
What is Quote Me?
Why can't my order be delivered to a PO Box?
Can I pick up my order?
How do I delete an item from my shopping cart?
What do the different product statuses mean?
What is Group Buy?
What does 'Quantity Available' mean?
What does 'Order Delayed Staff Checking' mean?
Can I return a Sell Yours item?
How can I tell if a product page is for digital music?
Does Fishpond allow overseas based third party sellers?
How do I change my delivery address?
Can I obtain a credit account and use a purchase order to shop?
Can I return a SmartSell item?
Learn about Fishpond's Image Search
Fishpond Scan It Buy It
What happens if I change my mind about my digital music purchase?
How do I change the quantity of an item in my shopping cart?
How do I change my payment method?
I received a shipped notification by email. When should I expect my order to arrive?
How do I cancel a product from my order?
What is Fishpond's phone number?
Where's my order?

Announcements

Please note that due to airfreight disruptions caused by COVID-19, we are experiencing significant delays in delivery. We understand that this is disappointing and we do apologise for any inconvenience caused. We thank you for your patience and understanding during this difficult time.