Help Desk - Ordering & Shipping
Where's my order?
We collect information from most of our suppliers to track shipments. In events where shipments go missing or are late we will update customers directly and/or make Announcements that you will be able to view to the right hand side of this page and also on the main Help page.
We have our own order tracking system that you can use to follow your order. For more detailed information, please visit your account page and click 'View' next to the order in question. This will be updated regularly as your order moves through the order track process.
Here is a brief explanation of how an order is processed at Fishpond.co.nz and the different order statuses.
If your order has been marked as "Shipped" please allow up to three to five working days for delivery. Rural address and addresses outside New Zealand and Australia will take longer to be delivered.
For delivery over the busy Christmas period we will make special announcements regarding order cut off times.
If the order doesn't arrive after 5 working days from the final date in the delivery estimate, please let us know via the order tracking system.
All missing parcels claims must be lodged within 60 days after the dispatch date.
Can't find the answer to your question?Send us an email and we'll respond within 24 hours.
View the old announcements