Help Desk - Ordering & Shipping
What are your shipping rates?
New Zealand Shipping Rates
There is no additional shipping fee on all orders sent anywhere within New Zealand or Australia.
This excludes Sell Yours items which incur a $3.95 handling fee per item, as these are not sent by Fishpond.
Fast shipping is available on some products. The shipping fee and estimated delivery time will be calculated for you during check-out. Fast shipping is sent directly from Fishpond warehouse while standard shipping will be ordered from one of our suppliers.
New Zealand Delivery Times
The email that states your order has shipped includes the method the items were shipped by. For each method, the following delivery timeframes apply:
Target delivery times for couriers:
Next working day in main centres, 1-3 days for remote areas.
NZ Post Standard Mail
Next working day in Auckland, 1-3 days for all other areas.
Please note that delivery targets are a guide only and we do not guarantee that your item will arrive within the delivery target.
If your order doesn't arrive within the given timeframe, please let us know via the order tracking system.
International Shipping Rates (NZD)
International Delivery Times
Can't find the answer to your question?Send us an email and we'll respond within 24-48 hours.
Easter and ANZAC break
Most of our staff are taking time off, but we will still be able to answer some urgent queries.
Couriers are also taking a break, so please allow some extra time for your orders to arrive next week before contacting us.
Have a safe and happy Easter and ANZAC break.