COVID-19 Response at Fishpond

Read what we're doing...

Help Desk - Payment and Pricing


I have a voucher code, how do I use it?

If we've sent you a discount voucher that you would like to redeem, you can do this on the "Payment Information" page of check out.

Simply add an item to your shopping cart and proceed through check out as usual. On the page that asks for payment, enter the voucher code in the "Gift Vouchers/Discount Coupons" box and the voucher will be deducted from the order total.

If you have placed an order before, you may be taken through express check out. You can still enter your voucher code by clicking 'Edit' next to Payment Method on the final "Review & Place Order" page of check out.

Voucher code not working? Remember to check the voucher terms to see if there is a minimum order value and expiry date. Note that only one coupon can be used per order.

Can't find the answer to your question?

Send us an email and we'll respond within 24 hours.

Was this information helpful?

More questions about Payment and Pricing



Please note that due to airfreight disruptions caused by COVID-19, we are experiencing significant delays in delivery. We understand that this is disappointing and we do apologise for any inconvenience caused. We thank you for your patience and understanding during this difficult time.