Help Desk - Payment and Pricing


Do you match the price of a competitor's product?

Yes, currently has a price matching policy with major local online retailers. If you order a product in any category where the total cost (including shipping fee) is more expensive on than with the other retailer, we will credit your Fishpond account with the difference plus 5%.

We do not accept claims for bargain books, out of stock or limited quantity items, coupons, online pricing that is limited to one day or less, damaged, clearance sale items, digital content or for bulk orders.

Use our automated price matching system to claim your credits for price matching against major local online retailers.

To claim your credits on price matching against other suppliers:

1. Place your order at
2. Provide links to identical products on the other retailer's site and Note that the ISBN/barcode must match.
3. Email us the links and also your order number within two working days of placing your order (as prices can change).

The item must be new, exactly the same and not be part of a sale/clearance. It is limited to one price match per identical item, per customer and for personal use only.

The difference plus 5% credit is made to your account. This offer is not for a refund to your credit card or bank account.

Can't find the answer to your question?

Send us an email and we'll respond within 24 hours.

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