COVID-19 response at is continuing to operate within recommended best practices as New Zealand continues the fight against COVID-19. 

All deliveries will continue to be contactless in accordance with NZ Post guidelines and we work every day to keep our teams safe as we move between lockdown levels.

Please refer to the NZ Government Unite against COVID-19 site for the latest updates.

Keeping our team safe

Our goal right now is to ensure the safety of our team members while working hard to ensure that we are able to ship orders to our customers. 


Orders are still being sent from our overseas fulfillment centres in Australia, America and the United Kingdom to customers throughout New Zealand. Our Auckland fulfillment centre is closed for pick-ups but still able to receive deliveries and customer returns. The rest of the team (non-fulfillment centre) are working from home to ensure operations continue to run smoothly.


COVID-19 transmission via the mail

There are conflicting reports about whether sanitising mail deliveries during the COVID-19 crisis is necessary, but the chances of an infected person contaminating commercial goods is really low. Rest assured that we are taking every precaution to ensure our team and our logistic partners are safe. But if you are concerned your deliveries may transmit the the virus, an easy preventive measure is:

  • Wipe down / spray the package with disinfectant (inside and out)
  • Dispose of the delivery box / wrapper immediately
  • Wash your hands

Or if you have access to a garage, leave your parcel somewhere safe outside for a few days. Then follow the steps above.