Table of Contents

1.: Susan Ehrlich and Alice F. Freed: The Function of Questions in Institutional Discourse: An Introduction
2.: Jack Sidnell: The Design and Positioning of Questions in Inquiry Testimony
3.: John Heritage: Questioning in Medicine
4.: Alex Hepburn and Jonathan Potter: Interrogating Tears: Some Uses Of 'Tag Questions' In A Child Protection Helpline
5.: Geoffrey Raymond: Grammar and Social Relations: Alternative Forms of Yes/No Type Initiating Actions in Health Visitor Interaction
6.: Elizabeth Stokoe and Derek Edwards: Asking Ostensibly Silly Questions in Police-Suspect Interrogations
7.: Susan A. Speer: Pursuing Views and Testing Commitments: Hypothetical Questions in the Psychiatric Assessment of Transsexual Patients
8.: Irene Koshik: Questions that Convey Information in Teacher-Student Conferences
9.: Janet Holmes and Tina Chiles: Is that right? Questions and Questioning as Control Devices in the Workplace
10.: Cecilia E. Ford: Questioning in Meetings: Participation and Positioning
11.: Srikant Sarangi: The Spatial and Temporal Dimensions of Reflective Questions in Genetic Counselling
12.: Steven Clayman: Questions in Broadcast Journalism
13.: Joanna Thornborrow: Questions and Institutionality in Public Participation Broadcasting
14.: Alice F. Freed: "I'm calling to let you know!": Company Initiated Telephone-Sales
15.: Anna Kristina Hultgren and Deborah Cameron: "How may I help you?" Questions, Control and Customer Care in Telephone Call Centre Talk

About the Author

Alice Freed is Professor of Linguistics, Montclair State University.
Susan Ehrlich is Professor of Linguistics, York University, Canada

Reviews

This volume provides very valuable insights into the roles which questioning enables speakers and listeners to adopt within a broad range of institutional discourse. It contributes significantly to our understanding of how questioning occurs and how interactants can and do use questions for their own ends or to achieve institutional goals.
*Helen de Silva, Discourse Studies*