About the Author

Fiona Citkin is the managing director of Expert MS Inc., an intercultural consulting company with clients that include Bayer, Colgate Palmolive, Dewberry, DuPont, and Estee Lauder. She lives in Warren, New Jersey. Lynda Spielman is the director of diversity and inclusion at Expert MS Inc. She is also an adjunct assistant professor in intercultural education at New York University and in international human resources at the New York Institute of Technology. She lives in Flushing, New York.