Table of Contents

ACKNOWLEDGMENTS vii
INTRODUCTION xi

PART I: THE NEEDS OF THE PATIENT COME FIRST
CHAPTER 1: An Experience of Civility 3
CHAPTER 2: A Willingness to Change: The Imperative for Transformative Innovation in Health Care 27
CHAPTER 3: Building a New Innovation Ecosystem: The Mayo Clinic Center for Innovation 51

PART II: THINK BIG, START SMALL, MOVE FAST
CHAPTER 4: Fusing Design Thinking with Scientific Rigor: The Fusion Innovation Model 89
CHAPTER 5: Beyond Fusion to Transfusion: Communications and Knowledge Management 125
CHAPTER 6: Accelerating the Transfusion: The Innovation Accelerator Platform 149
CHAPTER 7: Leadership in Transformation: The Story of CFI 2.0 173

PART III: THE MAYO INNOVATION MODEL IN ACTION
CHAPTER 8: Here, There, and Everywhere: A CFI Project Showcase 199
CHAPTER 9: Innovation the Mayo Clinic Way: A Prescription for An Experience in Innovation 231

APPENDIX A: CFI Partners from Across Mayo Clinic 243
APPENDIX B: Center for Innovation 2014 Project Listing 245

About the Author

Nicholas La Russo, M.D., a physician scientist and practicing liver specialist, is the founding medical director of the Mayo Clinic Center for Innovation, the Charles H. Weinman Endowed Professor of Medicine and Biochemistry and Molecular Biology, and a Distinguished Investigator of Mayo Clinic.
Barbara Spurrier, MHA, is the founding and current administrative director of the Center for Innovation at Mayo Clinic. She has advised senior leaders in the health care industry for over two decades, serving as a champion for innovation in large, complex environments.
Gianrico Farrugia, M.D., is the director for the Mayo Clinic Center for Individualized Medicine and the founding associate medical director for the Center for Innovation at Mayo Clinic. He is a practicing gastroenterologist and a professor of medicine and physiology in the College of Medicine, Mayo Clinic.