Introduction 1

Part I: Getting Acquainted with Six Sigma Basics 7

Chapter 1: Better Business and Better Performance: Defining Six Sigma 9

Chapter 2: Linking Quality and Business 17

Chapter 3: Examining the Principles and Language of Six Sigma 31

Chapter 4: Organizing for Improvement 43

Part II: DMAIC: Defining and Measuring 61

Chapter 5: Identifying and Right-Sizing Projects 63

Chapter 6: Launching a Project 77

Chapter 7: Mapping to Identify Possible Factors 87

Chapter 8: Diagramming to Identify Possible Factors 101

Chapter 9: Describing Performance with Numbers 113

Part III: DMAIC: Analyzing 133

Chapter 10: Depicting and Analyzing Data through Charts and Graphs 135

Chapter 11: Analyzing for Value 155

Chapter 12: What’s Normal? Recognizing Normally-Shaped Variation 165

Chapter 13: Assessing Capability: Comparing the Voices of the Customer and the Process 179

Chapter 14: Gauging Gauges: Measurement System Analysis (MSA) 199

Chapter 15: Mining Data and Processes for Insight 209

Chapter 16: Making Confident Decisions 227

Part IV: DMAIC: Improving and Controlling 241

Chapter 17: Forecasting Future Performance 243

Chapter 18: Designing, Conducting, and Analyzing Experiments (DOE) 259

Chapter 19: Standardizing on Improvement 281

Chapter 20: Maintaining Gains through Statistical Process Control 291

Part V: Looking at the Six Sigma Technology Tool Landscape 309

Chapter 21: Eyeing Process Characterization and Optimization Technologies 311

Chapter 22: Tools for Performing Six Sigma Analysis 323

Chapter 23: Managing Six Sigma 331

Part VI: The Part of Tens 343

Chapter 24: Ten Top Do's and Don’ts of Six Sigma 345

Chapter 25: Ten Ways to Gain Synergies with Lean and Six Sigma 349

Chapter 26: Ten Places to Go for Help 353

Index 357

About the Author

Craig Gygi is Executive VP of Operations at MasterControl, a leading company providing software and services for best practices in automating and connecting every stage of quality/regulatory compliance, through the entire product life cycle. Bruce Williams is the Senior Vice President & General Manager of Software AG, a global leader in business process excellence.

Fishpond works with suppliers all over the world to bring you a huge selection of products, really great prices, and delivery included on over 25 million products that we sell. We do our best every day to make Fishpond an awesome place for customers to shop and get what they want — all at the best prices online.

About Fishpond

You can earn a 8% commission by selling Six Sigma for Dummies, 2nd Edition on your website. It's easy to get started - we will give you example code. After you're set-up, your website can earn you money while you work, play or even sleep! You should start right now!

Are you the Author or Publisher of a book? Or the manufacturer of one of the millions of products that we sell. You can improve sales and grow your revenue by submitting additional information on this title. The better the information we have about a product, the more we will sell!

Submit Information

Table of Contents

About the Author