Table of Contents

List of Figures, List of Tables, Acknowledgements, 1. Introduction, 2. Situation awareness, 3. Decision-Making, 4. Communication, 5. Team Working, 6. Leadership, 7. Managing Stress, 8. Coping with fatigue, 9. Identifying non-technical Skills, 10. Training Methods for non-technical Skills, 11. Assessing non-technical Skills, Index

About the Author

Rhona Flin (BSc, PhD Psychology) is Professor of Applied Psychology in the School of Psychology at the University of Aberdeen, UK. She is a Chartered Psychologist, a Fellow of the British Psychological Society and of the Royal Society of Edinburgh. Paul O'Connor (BSc, MSc, PhD Psychology) has carried out human factors research in a number of high risk industries and the military. Margaret Crichton (MA, MSc, PhD Psychology) is a Chartered Psychologist and founder of People Factor Consultants Ltd. She has published in both academic and industry journals

Reviews

'The text is lively and well illustrated with relevant figures and tables. Very interesting, informative and exploratory, it manages to balance the strictly technical and the non-technical with a welcome sense of humour and a refreshing degree of caring sensitivity to human rights and behaviour. Another Ashgate book which opens doors for new solutions to old and new safety problems.' The RoSPA Occupational Safety & Health Journal, May 2008 'The book is easy to read because it is written very clearly and contains many illustrative examples. The chapters are kept brief and simple ( e.g. 23 pages for an overview of existing decision-making models and training methods), but contain a lot of references to studies, reports and books for further reading.' Human Factors & Ergonomics European Chapter Newsletter No 1/2008 ' Beginners and students in the human error field may benefit the most because this book is easy to read but without ignoring the significant details. Nevertheless, all the professionals in high risk organizations and those who work in the name of justice may find this a thought provoking book and particularly as a guidance to build better safety systems where a just culture is practiced.' HFES Newsletter 2, 2008 'This book would be a good complement to standard introductory human factors textbooks. The authors have acknowledged that these nontechnical skills are often referred to as "soft" skills in industry, and the book serves to combat the disparaging tone that often accompanies this viewpoint. Thus, new managers who are trying to understand how their resources are affected by these nontechnical skills will gain valuable insight from this book.' Ergonomics in Design, Winter 2009