Introduction to Root Cause Analysis. The Scientific Method and Root Cause Analysis. The Classic Seven Quality Tools for Root Cause Analysis. The Seven Management Tools. Other Tools for Root Cause Analysis. Exploratory Data Analysis and Root Cause Analysis. Customer Complaint-Related Root Cause Analysis. Example of a Root Cause Analysis. Root Cause Analysis Quick Reference. Introduction to Root Cause Analysis. The Science of Root Cause Analysis. The Classic Seven Quality Tools. The Seven Management Tools. Other Quality Tools for Root Cause Analysis. Exploratory Data Analysis. Customer Quality Issues.
Matthew Barsalou is employed by BorgWarner
Turbo Systems Engineering GmbH, where he provides engineering teams
with support and training in quality-related tools and methods,
including root cause analysis. He has a master of liberal studies
from Fort Hays State University and a master of science in business
administration and engineering from Wilhelm Büchner Hochschule. His
past positions include quality/laboratory technician, quality
engineer, and quality manager.
Matthew Barsalou’s certifications include TÜV quality management
representative, quality manager, quality auditor, and ISO/TS
(International Organization for Standardization/Technical
Specification) 16949 quality auditor as well as American Society
for Quality certifications as quality technician, quality engineer,
and Six Sigma Black Belt.
He is the American Society for Quality’s Statistics Division
Newsletter editor and a frequent contributor to Quality Digest, the
Minitab Blog, and has published in German, American, and British
quality journals.
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