Table of Contents

List of Figures, Tables, and Exhibits xiii

Acknowledgments xvii

Foreword by Louis Carter xix

Introduction: Getting the Most from This Book 1

PART ONE: FOUNDATIONS 9

1. Organization Development, Transformation, and Change 11
William J. Rothwell, Jacqueline M. Stavros, and Roland L. Sullivan

2. The Origins of Organization Development 26
John J. Scherer, Billie Alban, and Marvin Weisbord

3. Change Process and Models 42
William J. Rothwell, Roland L. Sullivan, Taesung Kim, Jong Gyu Park, and Wesley E. Donahue

4. Organization Development and Transformation: What It Takes 60
Linda Ackerman Anderson

5. Transformational Leadership Development 78
Jacqueline M. Stavros and Jane Seiling

6. Appreciative Inquiry: Organization Development and the Strengths Revolution 96
Jacqueline M. Stavros, Lindsey N. Godwin, and David L. Cooperrider

7. Competencies for Success 117
Steve H. Cady and Zachary D. Shoup

PART TWO: ORGANIZATION DEVELOPMENT PROCESS TO GUIDE TRANSFORMATION AND CHANGE 135

8. Entry: Marketing and Positioning Organization Development 137
Alan Weiss

9. Front-End Work: Engaging the Client System 154
David W. Jamieson and Rachael L. Narel

10. Launch: Assessment, Action Planning, and Implementation 173
D. D. Warrick

11. Evaluating Organizational Transformation: A Situational Approach 195
Steve H. Cady and Sheryl A. Milz

12. Measurement to Determine the Return on Change Management 211
Tim Creasey and D. Scott Ross

13. Closure: Mobilizing Energy to Sustain an Agile Organization 220
Ann M. Van Eron and W. Warner Burke

14. Taking Culture Seriously in Organization Development 233
Edgar Schein

PART THREE: LEVELS AND TYPES OF CHANGE 245

15. Individual Development in Organization Development: Making Change Stick 247
Marshall Goldsmith

16. Leading Innovative Teams 257
Jeffrey H. Dyer and W. Gibb Dyer

17. Transformation and Change in Large Systems 270
Thomas G. Cummings and Ann E. Feyerherm

18. SOAR: Building Strategic Capacity 285
Jacqueline M. Stavros and Patricia Malone

PART FOUR: SPECIAL ISSUES IN ORGANIZATION DEVELOPMENT, TRANSFORMATION, AND CHANGE 303

19. Sustainability and Transformational Work: What Should Business Do? 305
Nadya Zhexembayeva

20. Organization Design that Transforms 313
Amy Kates

21. Mergers and Acquisitions: Still Crazy After All These Years 321
Mitchell Lee Marks and Philip H. Mirvis

22. Exploring the Relationship between Organization Development and Change Management 330
Tim Creasey, David W. Jamieson, William J. Rothwell, and Gail Severini

23. Positive Organizational Change: What the Field of Positive Organizational Scholarship Offers to Organization Development Practitioners 338
Kim Cameron and Jon McNaughtan

24. Positive Organizational Ethics: Adult Moral Development in the Workplace 348
Leslie E. Sekerka

25. The Classic T-Group 357
Matt Minahan and Robert Crosby

26. Leveraging Diversity and Inclusion for Performance 366
Judith H. Katz and Frederick A. Miller

27. The Global Organization Development Professional 376
Therese F. Yaeger and Peter F. Sorensen

28. The Convergence of Organization Development and Human Resource Management 384
David W. Jamieson and William J. Rothwell

29. Constructive Use of Power for Organization Development Practitioners 393
L. Mee-Yan Cheung-Judge

30. Beyond Social Networks: The Über Connection 400
Karen Stephenson

PART FIVE: THE FUTURE OF ORGANIZATION DEVELOPMENT: EMBRACING TRANSFORMATION AND NEW DIRECTIONS FOR CHANGE 405

31. The Dialogic Organization Development Approach to Transformation and Change 407
Gervase R. Bushe and Robert J. Marshak

32. The Future of Organization Development, Transformation, and Change 419
Allan H. Church, Amanda C. Shull, and W. Warner Burke

33. Authors’ Insights on Important Organization Development Issues 429
D. D. Warrick

About the Editors 438

About the Contributors 441

Index 455

About the Author

THE EDITORS

WILLIAM J. ROTHWELL is president of Rothwell & Associates and professor of Workforce Education and Development at the Pennsylvania State University, University Park campus. He is author, editor, or co-editor of more than 91 books and 250 articles, including the bestselling Mastering the Instructional Design Process from Pfeiffer.

JACQUELINE M. STAVROS is a professor at the College of Management at Lawrence Technological University. She is a global speaker and co-author of 5 books, 16 book chapters, and more than 40 articles in Appreciative Inquiry, Sustainability, and SOAR, Thin Book of SOAR: Building Strengths-based Strategy.

ROLAND L. SULLIVAN is founder of Sullivan Transformation Agents. He has taught OD in 22 universities. For more than 50 years, he has facilitated change journeys in 44 countries in every major industry. He is known for Whole System Transformation™.