Reviews

Consultant Clemmer (Firing on All Cylinders: The Service-Quality System for High-Powered Corporate Performance, Irwin, 1992) identifies and describes successful strategies for individuals who are "trying to initiate and guide change and improvement in a team, business or organization." Each chapter focuses on topics such as self-leadership, innovation and organizational learning, and reward and recognition. Most end with a Pathways and Pitfalls section, where Clemmer visits several dos and don'ts for the individual and the organization. The introduction warns that most of the author's ideas are not new; his purpose is to explore ideas that have worked. Clemmer avoids oversimplification and delivers a practical, funny, and sometimes inspiring book. Recommended for popular business collections.‘Mark McCullough, Heterick Lib., Ohio Northern Univ., Ada