Why a Field Guide? xiii
Section One: Getting Clear on the Concept 1
The Case for Teamwork 3
A Quick Overview of the Model 7
Two Important Questions 9
Section Two: Overcoming the Five Dysfunctions of a Team 11
Overcoming Dysfunction #1: Building Trust 13
Overcoming Dysfunction #2: Mastering Conflict 37
Overcoming Dysfunction #3: Achieving Commitment 51
Overcoming Dysfunction #4: Embracing Accountability 61
Overcoming Dysfunction #5: Focusing on Results 69
Section Three: Answering Questions and Anticipating Problems 81
Common Questions 83
Objections from Participants 89
Obstacles to Avoid 93
Section Four: Building the Team 101
Team-Building Road Map 103
The Initial Off-Site 107
Tools and Exercises in Detail 113
Glossary of Terms 143
Resources 149
Acknowledgments 153
About the Author 155
Patrick Lencioni is president of The Table Group, a San Francisco Bay Area management consulting firm, and he is the author of several best-selling books. Learn more about Pat and his firm at www.tablegroup.com.
?Lencioni is fast defining the next generation of leadership thinkers.??Ken Blanchard, coauthor, The One Minute Manager a and Full Steam Ahead
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