Table of Contents

Part One INTRODUCTION1. Operations management
2. Operations performance
3. Operations strategyPart Two DESIGN4. Process design
5. The design of products and services
6. Supply network design
Supplement to Chapter 6 Forecasting
7. Layout and flow
8. Process technology
9. People, jobs and organization
Supplement to Chapter 9 Work study

Part Three PLANNING AND CONTROL11. Capacity planning and control
Supplement to Chapter 11 Analytical queuing models
12. Inventory planning and control
13. Supply chain planning and control
14. Enterprise resource planning (ERP)
Supplement to Chapter 14 Materials requirements planning (MRP)
15. Lean synchronization
16. Project planning and control
17. Quality management
Supplement to Chapter 17 Statistical process control (SPC)Part Four IMPROVEMENT18. Operations improvement
19. Risk management
20. Organizing for improvementPart Five CORPORATE SOCIAL RESPONSIBILITY

21. Operations and corporate social responsibility (CSR)