Table of Contents

Introduction
Chapter 1 Case Examples of Workplace Violence
Violence at Delco Remy
The Chelsea School System
The Standard Gravure Corporation
United States Postal Service
Chapter 2 Taxonomy of Workplace Violence
Categories of perpetrators
Chapter 3 Causes of Workplace Violence
Threat to job and person
Extended working hours and personality conflicts
Domestic turbulence and character disorders
Research on personality, mental health, behavior
Lack of dispute resolution skills
Stress and substance abuse
Chapter 4 Profiles Versus Behavioral Typologies
Typologies of violent people
Disorders and symptoms
Chapter 5 Factors Contributing to Workplace Violence
Theory "X" and "Y"
Employee performance appraisals
Halo, central tendency, and leniency/strictness effect
Chapter 6 Victims of Workplace Violence
Chapter 7 Strategies for Reducing Workplace Violence
Change interviewing, hiring procedures and testing
Drug screening
Layoff and termination procedures
Addressing personnel problems and discipline
Crisis management plan for violent events
Index

About the Author

Thomas K. Capozzoli