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Human Factors in Healthcare Level 1 and Level 2 Pack


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Table of Contents

Human Factors in Healthcare Level One 1: Human factors: so what's it got to do with me? 2: The 'S' of SHEEP: Systems 3: The 'H' of SHEEP: Human Interaction 4: The 'E' of SHEEP: Environment 5: The second 'E' of SHEEP: Equipment 6: The 'P' of SHEEP: Personal 7: Communication: face to face is best 8: Error Awareness Appendix 1: The Sheep Sheet Human Factors in Healthcare Level Two 1: Introduction 2: Situational Awareness 3: Decision Making 4: Conflict Resolution and Team Development 5: Debriefing 6: Leadership 7: Learning Culture 8: Teaching Human Factors in Healthcare

About the Author

Debbie Rosenorn-Lanng has 20 years of experience as a doctor, seven years of which were as a Consultant Anaesthetist. She has over 18 years experience in medical education and is an approved Royal College of Physicians Educator. Debbie is passionate about patient safety and improving the experience of both patients and staff which she believes go hand in hand. With this in mind, she has been teaching a Human Factors in Healthcare program across her Trust and externally to promote culture change. These courses are all multi-professional, mixing clinical and non-clinical staff, to encourage the removal of silo working. Debbie has recently become one of the executive leads for the Human Factors Workstream on behalf of the Patient Safety Federation based in the South of England and is the Director of Simulation at an Acute Trust. Her enthusiasm for Simulation has led to the successful introduction of over 30 courses across the Trust.


Human Factors Level One was highly commended in the 'Health and Social Care' category at the 2015 BMA Medical Books Awards. `This informal and thought-provoking book focuses on why mistakes are made in the NHS, and methods through which the multidisciplinary team can reduce their occurrence. Despite being written by a medic, the author assumes no medical training on the part of the reader, making excellent use of examples from practice, which are clearly explained so that anyone could understand the core concepts.' Review of Human Factors in Healthcare Level One in British Journal of Hospital Medicine `As a polemic to raise awareness of human factors issues, it serves well. It is an easy read and it makes points effectively. There are plenty of examples and exercises to work through. It would be the sort of book to put in the hands of main stream nursing colleagues to start them thinking about human factors issues.' Review of Human Factors in Healthcare Level One in Occupational Medicine

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