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Evolution in Reference and Information Services
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Table of Contents
Preface
Background
From Magicians to Teachers: The Development of Electronic Reference in Libraries: 1930-2000
Teaching and Training
The Impact of the Internet: Increasing the Reference Librarian’s Role as Teacher
Reference, Mental Models, and Teaching Technology
The Evolution of Internet Training in a Corporate Library
Electronic Service
E-Mail Reference: Who, When, Where, and What Is Asked
Internet Engineering Reference—An Academic Strategy
Meeting Reference Responsibilities Through Library Web Sites
Evaluation and Analysis
Evaluating Electronic Reference Services: Issues, Approaches, and Criteria
Historical Fabrications on the Internet: Recognition, Evaluation, and Use in Bibliographic Instruction
Government Information on the Web
Finding and Evaluating Health Sources on the Internet: An Overview
Information Technology (IT) Management
The Impact of “Scholar’s Workstations” in an Undergraduate Academic Library: Would a Holistic Approach Work?
Libraries to Labs: Managing Public Access Computer Labs in an Academic Library Environment
Index
Reference Notes Included
About the Author
Linda S Katz
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