Preface to the Second Edition: A Reflective Approach to Conflict vii

Part One: Conflict 1

1 The Nature of Conflict 3

2 How People Approach Conflict 33

3 Power and Conflict 67

4 Culture and Conflict 92

Part Two: Engagement and Intervention 121

5 Resolving Conflict 123

6 Engaging Conflict 146

7 Communication 182

8 Negotiation 211

9 Working with Impasse 245

10 Mediation 269

11 Other Approaches to Conflict Intervention 301

12 Why We Intervene in Conflict 333

References 345

About the Author 353

Index 355

About the Author

Bernie Mayer is a professor at the Werner Institute, Creighton University, and a founding partner of CDR Associates. He has been working in the conflict field since the late 1970s as a mediator, facilitator, trainer, researcher, program administrator, and consultant. He is the author of Staying with Conflict, which won the 2009 outstanding book awarded from the CPR International Institute for Conflict Prevention and Resolution, and Beyond Neutrality, the winner of CPR’s 2004 book award.

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Table of Contents

About the Author