Table of Contents

Note From the Author
Prologue
Pulling Back the Curtain: The Orientation
Lesson #1: Setting the Stage for Success
Lesson #2: Capture Hearts and Minds
Lesson #3: It takes Art and Science
Lesson #4: Gather Facts and Feelings
Lesson #5: Be Willing to Change or Be Willing to Perish
Lesson #6: Simplify the Complex
Lesson #7: The Honeymoon Will End
Lesson #8: Keep Plussing the Show
Lesson #9: Beyond Orientation
Lesson #10: The Language of Success
Lesson #11: Giving Back
Lesson#12: Communicate Globally
Lesson #13: Work Hard, Play Hard
Note from the Author

About the Author

DOUG LIPP helped create the first international version of the Disney University, in Japan at Tokyo Disneyland, and then led the training team of the Disney University at the corporate headquarters of The Walt Disney Company, The Walt Disney Studios. He mentored under a number of Disney University visionaries, including the Disney University founder, Van France. Lipp consults with numerous Fortune 100 corporations and travels the world speaking about the lessons he learned at the Disney University.

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