Digital, Diverse & Divided


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Table of Contents

Part I: Why Can’t We All Just Get Along?
1. Closer Than We Appear
2. Yet We’re So Different
3. And Then There’s You
Part II: Building a More Culturally Intelligent World
4. What’s Your CQ?
5. How to Navigate Polarizing Conversations
6. How to Compete with Robots
Part III: CQ Solutions for Polarized Worlds
7. Place
8. Race
9. Pronouns
10. G/god/s
11. Politics

About the Author

David Livermore is a social scientist and thought leader devoted to the topics of cultural intelligence and global leadership. He's the president and cofounder of the Cultural Intelligence Center in East Lansing, Michigan, and a research fellow at Nanyang Technological University in Singapore. Livermore spent twenty years in leadership positions with a variety of nonprofit organizations around the world and taught in numerous universities. He is a frequent speaker and adviser to leaders in Fortune 500s companies, nonprofits, and governments and has worked in more than one hundred countries.


“In times like these, it’s easy to throw up our hands and conclude that we just can’t get along. But Livermore shows how we can do better—to talk with each other rather than past each other and close the gaps that separate us.”
—Daniel H. Pink, #1 New York Times bestselling author of When, Drive, and To Sell Is Human
“As a White House correspondent, I couldn’t pay the mortgage without being able to talk to—and hear—both Democrats and Republicans, Iowan farmers and Manhattan fundraisers. Just when that feels impossible in today’s America, David Livermore comes along with twenty-five years of research and real-world experience to make it feel doable again. Taking the reader along on his far-flung travels, Livermore pushes beyond red-versus-blue, Black-versus-white and offers practical strategies for connecting and communicating as people first. An important work that is, at once, macro and micro—and just might save us from ourselves.”
—Sandra Sobieraj Westfall, Politics Editor, People, and former White House Correspondent, Associated Press

“As a member of the armed forces, I believe cultural intelligence is the greatest ‘weapon’ we have for accomplishing our mission. With service members and partner nations all over the world, CQ has the power to unlock the full potential of any team or unit serving on land, sea, or air.”
—Captain Jae Yu, US Army Officer and West Point graduate
“What can each of us do to address what feels like an intractable problem in our organizations and communities—polarization? David Livermore shares what he has learned from his own research and journey about what it takes to develop cultural intelligence and build healthy relationships with others different from ourselves.”
—Linda A. Hill, PhD, Professor, Harvard Business School, and coauthor of Collective Genius, Being the Boss, and other bestselling titles
“In the spirit of Michael Lewis, David Livermore weaves an intimate nonfiction thriller of encounters, travels, and colliding worlds of extro- and introspection. Digital, Diverse & Divided is Livermore’s best treatise yet on cultural intelligence.”
—Soon Ang, PhD, pioneering social scientist in cultural intelligence, Nanyang Technological University, Singapore

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