Table of Contents

Preface xvi How to use this book xx Acknowledgements xxiv 1 Communication today 2 2 Document design and graphic communication 42 3 Doing and using research 80 4 Letter writing 122 5 Reports and proposals 164 6 Online writing 216 7 Academic writing: the essay 248 8 Nonverbal communication 284 9 Interpersonal skills 1: emotional intelligence, self-talk and assertiveness and the cooperative principle 314 10 Interpersonal skills 2: listening, questioning and feedback, the Johari window and impression management 344 11 Oral communication 382 12 Argument: logic, persuasion and influence 422 13 Negotiation skills 454 14 Conflict management 494 15 Intercultural communication 524 16 Organisational communication 570 17 Public communication 616 18 Team communication E-CHAPTER 19 Communicating in meetings E-CHAPTER 20 Employment communication E-CHAPTER 21 Social media E-CHAPTER Glossary 646 Index 654

About the Author

Baden Eunson is an adjunct lecturer in the School of Languages, Literatures, Cultures and Linguistics at Monash University, and also works as a communications consultant and professional writer. He is also the author of Business Writing, Communication in the Workplace and Conflict Management, all published by Wiley.