About the Author

Keith Dawson and Madeline Bodin are leading writers and experts on call centres. They have written several books. Keith is currently senior editor of COMMWEB, a one-stop web portal that guides business and service-provider organisations in evaluating, purchasing and implementing advanced communications systems and networks. Madeline is currently running Editorial Services, a company she founded.

Fishpond works with suppliers all over the world to bring you a huge selection of products, really great prices, and delivery included on over 25 million products that we sell. We do our best every day to make Fishpond an awesome place for customers to shop and get what they want — all at the best prices online.

About Fishpond

You can earn a 8% commission by selling The Call Centre Dictionary: The Complete Guide to Call Centre and Customer Support Technology Solutions on your website. It's easy to get started - we will give you example code. After you're set-up, your website can earn you money while you work, play or even sleep! You should start right now!

Are you the Author or Publisher of a book? Or the manufacturer of one of the millions of products that we sell. You can improve sales and grow your revenue by submitting additional information on this title. The better the information we have about a product, the more we will sell!

Submit Information