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The Art and Science of 360 Degree Feedback
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Table of Contents

List of Exhibits ix Preface xi Acknowledgments xvii About the Authors xix Part One: Preparing to Use 360-Degree Feedback 1 1. The ABCs of 360-Degree Feedback 3 2. The Uses of 360-Degree Feedback: A Tool for Strategic Change 23 3. The Most Important Decision You Will Make: Choosing a Method for Collecting the Feedback 41 4. Using Interviews to Augment 360-Degree Feedback 69 5. Creating Champions: Selling the Idea to Others in Your Organization 95 Part Two: Implementing a 360-Degree Feedback System 115 6. Gathering the Feedback: Tips on Administering the 360-Degree Process 117 7. Holding Up the Mirror: Presenting the Feedback 145 8. Creating Lasting Change: Follow-Up Activities 177 9. Enhancing Performance Management Systems 203 Resource A: Examples of 360-Degree Feedback 227 Resource B: Checklist for Selecting a Questionnaire 273 Resource C: Sample Worksheets for Feedback Analysis and Interpretation 277 Notes 287 Index 293

About the Author

Richard Lepsinger is president of OnPoint Consulting. He is coauthor of three books, including Flexible Leadership: Creating Value by Balancing Multiple Challenges and Choices , The Art and Science of 360 Degree Feedback , first edition, and The Art and Science of Competency Models . Anntoinette D. Lucia is president of West End Consulting, Inc. She is the coauthor of two books, The Art and Science of 360 Degree Feedback , first edition and The Art & Science of Competency Models.

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