Table of Contents

List of Exhibits ix

Preface xi

Acknowledgments xvii

About the Authors xix

Part One: Preparing to Use 360-Degree Feedback 1

1. The ABCs of 360-Degree Feedback 3

2. The Uses of 360-Degree Feedback: A Tool for Strategic Change 23

3. The Most Important Decision You Will Make: Choosing a Method for Collecting the Feedback 41

4. Using Interviews to Augment 360-Degree Feedback 69

5. Creating Champions: Selling the Idea to Others in Your Organization 95

Part Two: Implementing a 360-Degree Feedback System 115

6. Gathering the Feedback: Tips on Administering the 360-Degree Process 117

7. Holding Up the Mirror: Presenting the Feedback 145

8. Creating Lasting Change: Follow-Up Activities 177

9. Enhancing Performance Management Systems 203

Resource A: Examples of 360-Degree Feedback 227

Resource B: Checklist for Selecting a Questionnaire 273

Resource C: Sample Worksheets for Feedback Analysis and Interpretation 277

Notes 287

Index 293

About the Author

Richard Lepsinger is president of OnPoint Consulting. He is coauthor of three books, including Flexible Leadership: Creating Value by Balancing Multiple Challenges and Choices , The Art and Science of 360 Degree Feedback , first edition, and The Art and Science of Competency Models . Anntoinette D. Lucia is president of West End Consulting, Inc. She is the coauthor of two books, The Art and Science of 360 Degree Feedback , first edition and The Art & Science of Competency Models.