List of Exhibits ix Preface xi Acknowledgments xvii About the Authors xix Part One: Preparing to Use 360-Degree Feedback 1 1. The ABCs of 360-Degree Feedback 3 2. The Uses of 360-Degree Feedback: A Tool for Strategic Change 23 3. The Most Important Decision You Will Make: Choosing a Method for Collecting the Feedback 41 4. Using Interviews to Augment 360-Degree Feedback 69 5. Creating Champions: Selling the Idea to Others in Your Organization 95 Part Two: Implementing a 360-Degree Feedback System 115 6. Gathering the Feedback: Tips on Administering the 360-Degree Process 117 7. Holding Up the Mirror: Presenting the Feedback 145 8. Creating Lasting Change: Follow-Up Activities 177 9. Enhancing Performance Management Systems 203 Resource A: Examples of 360-Degree Feedback 227 Resource B: Checklist for Selecting a Questionnaire 273 Resource C: Sample Worksheets for Feedback Analysis and Interpretation 277 Notes 287 Index 293
Richard Lepsinger is president of OnPoint Consulting. He is coauthor of three books, including Flexible Leadership: Creating Value by Balancing Multiple Challenges and Choices , The Art and Science of 360 Degree Feedback , first edition, and The Art and Science of Competency Models . Anntoinette D. Lucia is president of West End Consulting, Inc. She is the coauthor of two books, The Art and Science of 360 Degree Feedback , first edition and The Art & Science of Competency Models.