Table of Contents

Part 1: Our Hero Called to Adventure Chapter 1. The New CIO Chapter 2. CIO Challenges Chapter 3. CIO Leadership Part 2: The Long Road of IT Trials Chapter 4. The Cost of IT Chapter 5. The Value of IT Chapter 6. Project Management Chapter 7. The Runaway Project Part 3: The Management Ordeal Chapter 8. IT Priorities Chapter 9. Governance Chapter 10. Crisis Management Chapter 11. Damage Control Part 4: The Hero's Breakthrough Chapter 12. Communication Chapter 13. Emerging Technology Chapter 14. Vendor Partnering Chapter 15. Managing Talent Chapter 16. Standardization and Innovation Chapter 17. Managing Risk Part 5: The Hero Finds New Freedom Chapter 18. Looking Forward Epilogue Ways of Using This Book Information Technology (IT) Acronyms Acknowledgements

About the Author

Robert Austin is Professor at Copenhagen Business School and Associate Professor at Harvard Business School, where he chairs the executive education program for CIOs. Richard Nolan is Philip M. Condit Endowed Chair in Business Administration at the University of Washington and Professor of Business Administration at Harvard Business School, where he co-chairs the executive education program for CIOs. Shannon O'Donnell is a Consultant with Cutter Consortium's Innovation Practice; she is also Research Associate at the University of Washington and Visiting Researcher at Copenhagen Business School's Centre for Art and Leadership.

Reviews

"...recommended reading..." The Wall Street Journal