Table of Contents

Preface: Irreplaceable, Indispensable, Incredible You xi

Part 1 Finding Facts and Facing Facts

1 Reality Check 3

2 Get Hold of Yourself 13

3 Dig for Buried Treasure 23

4 Taking Aim 43

Part 2 Standing Out and Fitting In

5 Uncommon Courtesy 65

6 From Office Politics to Office Diplomacy 91

7 Be the "Go-To"Brand 107

8 Creating Satisfaction 133

9 Hard Heads, Hard Hearts, and Hard Asses 155

Part 3 Holding On and Breaking Through

10 A Handbook of Hazards 169

11 The Indispensable Network 183

12 Stepping Out and Stepping Up 197

Index 215

About the Author

Jack Griffinis the author ofHow to Say It at WorkandHow to Say It for First-Time Managers. He is a communications expert and consultant to small businesses, entrepreneurs, cultural institutions, and publishers.