As Subir Chowdhury makes clear, while improving a company's processes is vital, if you don't focus first on your people -- your employees -- the best processes in the world won't get you where you want to go.
Subir Chowdhury is one of the world's leading management thinkers and consultants, who works with Fortune 500 companies to improve their processes, operations, quality and performance. His clients saved billions of dollars by deploying process improvement methodologies. He is the bestselling author ofThe Power of Six Sigma, andThe Ice Cream Maker. Chowdhury lives in Los Angeles.
Praise for The Difference:
"Years ago, my dad taught me a secret, one that Subir brings home
in this heartfelt little book: CARE. It's easy to spell, but hard
to do. Worth it."
— Seth Godin, Author of the New York
Times bestseller Linchpin
“A disarmingly powerful, fresh-news slant on why and how people
(you and I and everyone we work for, or with, or work for us), are
the most important factor in every facet of business success, and
why so many miss the mark. If you’re looking to create
breakthroughs in your business and in your life this book is for
you.”
— Tony Robbins
“Subir Chowdhury’s STAR mindset deserves five stars. Take his
advice –and take it to your team. It will make a huge
difference in your organization.”
— Harvey Mackay, Author of the #1 New York Times bestseller Swim
With The Sharks Without Being Eaten Alive
“Whether you are serving a customer as part of your job or
interacting with a stranger on the street, you have the power to
make a positive difference in the lives of others. The Difference
proves that a caring mindset can lead to great things. Don’t settle
for good enough—read this book and aim for excellence!”
— Ken Blanchard, coauthor of The New One Minute
Manager and Collaboration Begins with You
“Full of cautionary and inspirational tales, The Difference digs
deep into corporate culture to show what it really means to strive
for excellence. It's not just about hitting the numbers; it's about
a culture of caring based on honesty and regard for others. The
Difference will help you make a difference in your own life and to
those around you.”
— Daniel H. Pink, Author of Drive and To Sell Is Human
“A thoughtful book about what it means to be thoughtful – and how
we can contribute in a meaningful way to others, at work and in our
personal lives.”
— Adam Grant, Wharton professor and New York Times bestselling
author of Originals and Give and Take
“Those who fail to adopt the caring mindset Subir Chowdhury
describes in The Difference will find themselves falling behind in
innovation, employee engagement, and productivity. Reading and
practicing the ideas in The Difference will change
your life.”
— Marshall Goldsmith, #1 New York Times bestselling author
of Triggers and Thinkers 50 #1 Leadership
Thinker in the World
“The Difference is a must read to understand the required mindset
that is the difference between success and failure.”
— Vijay Govindarajan, Coxe Distinguished Professor at Tuck at
Dartmouth & Marvin Bower Fellow at Harvard Business School
“Subir Chowdhury nailed it with this book. The Difference has
what you need to succeed in business and life that they don’t teach
you in school.”
— Mark A Wagner, President of Business Operations, Walgreens
“Subir has simplified the true meaning of business life with his
gripping, haunting — yet disarmingly liberating—book. Readers
completing the last page of The Difference will entirely
be transformed —you will be quite different from the person you
were when you began the journey!”
— Jay Abraham, World Wide Business Growth Strategist
“The Difference is Superb. Subir Chowdhury has again eloquently and
insightfully captured why some organizations win and others
don’t. The STAR framework leads to marvelous cases, tools,
and actions that can be quickly adapted to improve organizational
success. The applications to professional and personal
settings are captivating and useful.”
— Dave Ulrich, Rensis Likert Professor, Ross School of Business,
University of Michigan and Partner, The RBL Group
“Subir Chowdhury opens a new door to understanding with his STAR
philosophy, and no one will ever look at a toothpick in the same
way as they did before. The Difference helped them to
respond to “Who cares?” Leaders at every level will learn and grow
with Subir’s latest and greatest book. We are grateful.”
— Frances Hesselbein, President and CEO, The Frances Hesselbein
Leadership Institute, 1998 Presidential Medal of Freedom
Recipient
“When Good Enough is not Enough is a profound distinction that will
make a significant difference in your business and your life.
The fact that Subir’s extraordinary reputation was informed by his
grandfather’s wisdom of the ages advice from Bangladesh is a
testament that true principles transcend geography, not just
time. We are all blessed that Subir chose to pick up the pen
as his grandfather intended. The secret of teaching his
grandson to write to the authors of the books he was reading is
worth the price of this book alone. It reveals the principle used
to fuel Facebook and LinkedIn. Read this book twice.”
— Greg Link, co-founder Covey Leadership Center and Author of Smart
Trust
“Drawing on the real-world situations he deals with in his
professional life, Subir Chowdhury reveals why certain
organizations succeed while others don't. Thoughtfully
written, and a compelling read.”
— Narayana N. R. Murthy, Chairman and Chief Mentor, Infosys
Limited
“Insightful! The Difference shows managers and leaders at every
level how to better engage and develop a company’s most fundamental
resource: its people. It is the difference between good
enough, and being truly great.”
— R.C. Bhargava, Chairman of the board, Maruti Suzuki India Ltd.
And Chairman of the board of Governors, IIT Kanpur
“Myths about how we should live our lives abound. But they
are just that, myths. And too often they lead us to lesser,
and poorer lives. In this straightforward and inspiring book,
Subir Chowdhury distills a lifetime of experience, rising from
impoverished beginnings in Bangladesh, to his decades of consulting
work with CEO’s of the many of the top Fortune 500 companies, to
becoming one of our leading thinkers on workplace culture and
organizational values. His STAR model for making a difference
at work and in our personal lives, is seemingly simple, but
surprisingly nuanced and profound. This short but powerful
book could change your life. “
— Rita Gunther McGrath, Professor, Columbia Business School
Author, The End of Competitive Advantage
“A small book that will make a big difference in your life and
career. Buy two, and give one to a friend.”
— Keith Ferrazzi, Author of Never Eat Alone
“We’d all like to make a difference in our lives and make the world
a better place; the wisdom and insights that Subir Chowdhury
imparts in this short but remarkable book will help to show you
how.”
— Eric J. Topol, MD, Professor, The Scripps Research Institute
Author, The Patient Will See You Now
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