Table of Contents

I. An Introduction to Management 1. Managing and the Manager's Job 2. Traditional and Contemporary Issues and Challenges II. The Environmental Context of Management 3. The Environment and Culture of Organizations 4. The Ethical and Social Environment 5. The Global Environment 6. The Multicultural Environment III. Planning and Decision Making 7. Basic Elements of Planning and Decision Making 8. Managing Strategy and Strategic Planning 9. Managing Decision Making and Problem Solving 10. Managing New Venture Formation and Entrepreneurship IV. The Organizing Process 11. Basic Elements of Organizing 12. Managing Organization Design 13. Managing Organization Change and Innovation 14. Managing Human Resources in Organizations V. The Leading Process 15. Basic Elements of Individual Behavior in Organizations 16. Managing Employee Motivation and Performance 17. Managing Leadership and Influence Processes 18. Managing Interpersonal Relations and Communication 19. Managing Work Groups and Teams VI. The Controlling Process 20. Basic Elements of Control 21. Managing Operations, Quality, and Productivity 22. Managing Information and Information Technology