Revised and expanded with 5 new chapters, the second edition of 'A Pragmatic Guide to Business Process Modelling' shows how effective and accurate modelling can deliver a more complete understanding of your business and its future requirements. Most organisations traditionally rely upon over-simplified activity diagrams that only map input and output, but by applying the visual modelling techniques described here, it is possible to measure and map your entire business, using the Unified Modelling Language (UML). Drawing upon his considerable experience in consulting, author Jon Holt covers all aspects of the BPM process, including analysis, specification, mapping, measurement and documentation. New chapters deal with the presentation of process information, enterprise architecture, business tools and a teaching guide.

Table of Contents

1 Introduction 2 The UML Diagrams 3 Requirements for Process Modelling 4 The Process Meta-model Expanded 5 Process Mapping and Metrics 6 Case Study 7 The bigger picture - Enterprise Architecture 8 Presentation 9 Teaching guide 10 Tools and automation 11 Answers to exercises Appendix A: Summary of the Process Modelling Meta-model Appendix B: Summary of UML Notation References Further reading

About the Author

Jon Holt is an award-winning author and public speaker, specialising in all aspects of systems, process and competency modelling. Jon's other work interests include Enterprise Architecture, standards and education, and he has previously held a variety of positions at universities in the UK and USA. Jon is a Fellow of the IET and BCS.

Reviews

"Jon Holt's clear and engaging style makes a potentially difficult subject highly accessible and the reader's progress is helped along by the mixture of good examples, humour and flair for explanation that we have come to expect from this author" Paul McNeillis, Head of Professional Services, BSI