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Widzer believes in traveling in style but without paying luxury rates. He manages to achieve this using his travel experience (he flies at least 100,000 air miles each year) and his knowledge of the travel industry. By carefully maintaining customer loyalty and by knowing exactly who, how, and when to ask, Widzer manages to get much more than he pays for. Here he explains how. Arranged topically in ten chapters, clear explanations with examples detail how to leverage customer loyalty and travel mishaps. Examples and strategies attempt to cover all types of travelers, from very frequent to infrequent, but are more effective for frequent travelers. Customer service providers may find this interesting as an analysis of what quality really means to a customer. Purchase for larger public libraries.ÄAlison Hopkins, Queens Borough P.L., Briarwood, NY

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