Applies to Clients engaging the “HeyHelper” personal assistant service, provided by WorldFrontLimited (t/as “Fishpond” and herein referred to as "Fishpond", "we", "us", "our").
1. Definitions
- "Client" refers to the person requesting assistance.
- "Helper" refers to a Fishpond employee or contractor acting on behalf of the Client.
- "Service" refers to tasks performed by a Helper, including but not limited to researching, scheduling, booking, or sourcing on the Client’s behalf.
2. Scope of Service
HeyHelper is a lifestyle assistance service for general consumer use. Typical tasks may include:
- Sourcing quotes for local services (e.g. cleaning, repairs, bookings)
- Researching and recommending products or experiences
- Making reservations or appointments using information provided by the Client
- Sending reminders or following up on simple tasks
HeyHelper does not provide:
- Professional advice (e.g. legal, financial, medical)
- Guarantee of outcomes from third-party services
- Services involving sensitive or regulated data (e.g. passwords, credit card handling outside secure platforms)
3. Accuracy and Limitations
Helpers will use reasonable care and available public or client-provided information but make no guarantees about:
- The accuracy of third-party information (pricing, reviews, availability, etc.)
- The quality or delivery of any external provider’s services
- Clients are responsible for verifying all bookings, payments, or purchases before committing.
4. Liability and Indemnity
Fishpond’s liability for any claim related to the HeyHelper service is limited to the greater of NZD $100 or the total amount paid (if any) for the specific task giving rise to the claim. Fishpond shall not be liable for indirect, consequential, or special damages.
Clients agree to indemnify Fishpond and its Helpers against claims arising from the Client’s use of recommendations or instructions provided by the Helper.
5. Confidentiality and Data
Fishpond treats Client information with care and complies with our Privacy Policy. However, Clients should avoid sending sensitive personal data unless strictly necessary.
