Help Desk - Refunds and Returns


What is a Restocking Fee?

If you change your mind and wish to cancel or return an item from your order, a restocking fee of 17% of the price paid, with a minimum charge of $5 per item, will be applied. This restocking fee will be deducted from the amount to be refunded.

Fishpond charges a restocking fee because when customers order an item, then decide to cancel it, that increases the costs of doing business - which means if w did not charge restocking fees we would have to increase prices for everyone. We don't think it is fair to penalise the vast majority of customers because a small minority cancel items because they changed their mind.

However, if you have a genuine reason for cancelling your item, please contact us to explain your circumstances and we will review whether the fee should be charged.

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Send us an email and we'll respond within 24 hours.

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