COVID-19 Response at Fishpond

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Help Desk - Ordering & Shipping


Can I return a SmartSell item?

Items purchased from SmartSell can be returned for a full refund less shipping charges within 30 days of the item being shipped.

To return an item please contact us detailing your reason for this return.

Can't find the answer to your question?

Send us an email and we'll respond within 24 hours.

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More questions about Ordering & Shipping



Please note that due to airfreight disruptions caused by COVID-19, we are experiencing significant delays in delivery. We understand that this is disappointing and we do apologise for any inconvenience caused. We thank you for your patience and understanding during this difficult time.