Help Desk - Payment and Pricing
What is your Better than StrawberryNETTM guarantee?
We guarantee that Fishpond.co.nz is Better than StrawberryNETTM. If the cost of any single item that ships to New Zealand, plus standard shipping, is more expensive on Fishpond.co.nz than StrawberryNETTM, we will credit your Fishpond account with the difference plus 10%.
Note: this guarantee is valid only for items that are destined for New Zealand addresses, and does not apply to daily specials. It is limited to one price match per identical item, per customer and for personal use only.
How to submit your claim:1. Place your order at Fishpond.co.nz.
2. Provide links to identical products from StrawberryNET and Fishpond.co.nz. Note that the barcode and size of the products must match exactly.
3. Email us the links and also your Fishpond.co.nz order number within two working days of placing your order (as prices can change).
The difference plus 10% will be automatically credited to your Fishpond account once your order has shipped. This offer is not for a refund to your credit card or bank account.
Can't find the answer to your question?Send us an email and we'll respond within 24 hours.
Please note that due to airfreight disruptions caused by COVID-19, we are experiencing significant delays in delivery. We understand that this is disappointing and we do apologise for any inconvenience caused. We thank you for your patience and understanding during this difficult time.