Help Desk - SmartSell
What is the SmartSell handling fee on the Payment History?
SmartSellFor items selling to an Australian buyer, handling is calculated based on the weight of the product being sent. For New Zealand buyers, handling is $3.95 per order*
These handling charges are paid to Fishpond. For SmartSell items, Fishpond takes care of fulfillment of the order.
*For heavy weight items over 5 kgs to New Zealand buyers, handling is calculated based on the weight of the product being sent.
Please note, rural delivery charges may also apply.
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Please note that due to airfreight disruptions caused by COVID-19, we are experiencing significant delays in delivery. We understand that this is disappointing and we do apologise for any inconvenience caused. We thank you for your patience and understanding during this difficult time.