COVID-19 Response at Fishpond

Read what we're doing...

Help Desk - SmartSell


How do I get my stuff picked up for SmartSell?

It's easy and just takes one click to book a pickup.

Or call Courier Post on 0800 268 7437 and book a pick up (you will need to quote account number 91822700 and the authority code "SmartSell"). Make sure your items fit tightly into the boxes to reduce the possibility of damage and each box does not exceed 20kg.

The pickup costs $9.95 per box, which is paid for out of your first sales, so it costs you nothing up front.

Just include a piece of paper in each box with your name, email address and the address that the items were picked up from.

That’s it - you can relax and wait for the sales to start.

Can't find the answer to your question?

Send us an email and we'll respond within 24 hours.

Was this information helpful?

More questions about SmartSell



Please note that due to airfreight disruptions caused by COVID-19, we are experiencing significant delays in delivery. We understand that this is disappointing and we do apologise for any inconvenience caused. We thank you for your patience and understanding during this difficult time.