COVID-19 Response at Fishpond

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Help Desk - Refunds and Returns


My order was damaged in transit, can I return it for a replacement?

Yes. We try to package all products so that they are not damaged in transit. Mechanical post sorting machines can sometimes damage a product and we will be happy to replace your items at no cost.

For damaged items shipped to you in the last 30 days please use the online returns form.

Can't find the answer to your question?

Send us an email and we'll respond within 24 hours.

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Please note that due to airfreight disruptions caused by COVID-19, we are experiencing significant delays in delivery. We understand that this is disappointing and we do apologise for any inconvenience caused. We thank you for your patience and understanding during this difficult time.