COVID-19 Response at Fishpond

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Help Desk - Schools & Libraries


When should I give the invoice to my accounts department to pay an order?

Only when all titles have been shipped.

Please make sure that when payment is sent to Fishpond a Remittance Advice note is included either with the cheque payment or as an email to

Payments will not be matched to an order until a Remittance Advice has been received

Can't find the answer to your question?

Send us an email and we'll respond within 24 hours.

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Please note that due to airfreight disruptions caused by COVID-19, we are experiencing significant delays in delivery. We understand that this is disappointing and we do apologise for any inconvenience caused. We thank you for your patience and understanding during this difficult time.