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Help Desk - Sell Yours

 

How do Seller Ratings work?

A Seller Rating is a 1 to 5-star rating that is displayed next to the seller's name on Sell Yours listings.

When a seller fulfils an order, they must click the 'Sent' button on their Sold Items page to confirm that the item has been sent. The rating is based on the number of items that a seller has successfully confirmed as sent.

For example, if a seller ships 5 out of 5 orders, they will have a 5-star rating. If only 1 our of 5 orders are fulfilled, they will be given a 1-star rating.

If the seller has not sold any items, the message "No Rating Available" will be displayed.

If your seller rating falls below 3.5 stars, then we will disable your listings and you will not be able to sell.

Can't find the answer to your question?

Send us an email and we'll respond within 24 hours.

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Announcements

Please note that due to airfreight disruptions caused by COVID-19, we are experiencing significant delays in delivery. We understand that this is disappointing and we do apologise for any inconvenience caused. We thank you for your patience and understanding during this difficult time.