Help Desk - Product Information

Do you have a product in stock?

Products which are in stock at the Fishpond warehouse are marked as "In Stock".

If you order a product that was in stock and it is later found to be out of stock, you will be notified as soon as possible.

If the title is not in stock at our warehouse, it will need to be ordered from one of our suppliers. For an estimate of the length of time required for the item to arrive, use the timeframe provided on the product page. For example, "Ships within 3-5 days".

If the product page says "Currently Unavailable New", this means that we are unable to source the title as none of our suppliers currently have stock on hand or on order. In this case, we recommend clicking the blue 'Email Me' button on the product page to sign up for an email alert if it does become available again.

Can't find the answer to your question?

Send us an email and we'll respond within 24 hours.

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