COVID-19 Response at Fishpond

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Help Desk - Gifts & Gift Vouchers

 

How do I order a gift for someone?

Ordering a gift for someone couldn't be easier, just follow the steps below!

1. Find a gift by either searching for it or using the categories to browse through. Not sure what to get them? Let them choose with a gift voucher.

2. Click the green "Add to Cart" button to add the item to your shopping cart.

3. Click the orange 'My Cart' link in the top right corner to view or edit the contents of your shopping cart, or click the blue "Checkout" button if you're ready to place your order.

4. If you're a new customer, click "Continue" to be taken to the check-out screen.

5. Enter the recipient's delivery address and select your payment method and gift-wrapping options.

6. Enter your email address and password to create a new account.

7. Finally, click the blue "Confirm Order" button and your order will be submitted for processing. You will receive an order confirmation email and the order will be listed under My Account.

If this is the first order you've placed, the recipient's delivery address will be saved as your default address for future orders. To change your default address:

8. Visit the View or change entries in my address book page on My Account and click the blue 'Add Address' button.

9. Enter your delivery address and tick "Set as primary address". Click the blue 'Update' button to save.

Can't find the answer to your question?

Send us an email and we'll respond within 24 hours.

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Announcements

Please note that due to airfreight disruptions caused by COVID-19, we are experiencing significant delays in delivery. We understand that this is disappointing and we do apologise for any inconvenience caused. We thank you for your patience and understanding during this difficult time.