Help Desk - About Fishpond.co.nz

 

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22nd December 2017 - Holiday deliveries

For orders due to arrive within the next couple of weeks, please allow a few extra working days for delivery.

Possible delays may occur due to the upcoming Christmas and New Year holidays.

Wishing you and your family a safe and happy holiday.

The Team at Fishpond

17/7/17 Weather Disrupts Deliveries

Severe weather has disrupted deliveries across New Zealand, causing significant delays.

Rest assured we will continue to monitor the situation and will be back on schedule with your deliveries as soon as possible.

5/4/17 - Delivery Delays in North Island

Customers are advised to expect mail and parcel delivery service disruptions across the North Island.

Tropical Cyclone Debbie has resulted in significant damage and road closures due to weather conditions.

Delivery will be attempted when it is safe to do so, however customers may experience delays.

We extend our best wishes to everyone affected by this event and regret any inconvenience caused to our customers.

14th December 2016 - Holiday deliveries

For orders due to arrive within the next couple of weeks, please allow a few extra working days for delivery.

Possible delays may occur due to the upcoming Christmas and New Year holidays.

Wishing you and your family a safe and happy holiday.

The Team at Fishpond

14th November 2016 - NZ Earthquake 14th November 2016

Due to a major earthquake in the South Island of New Zealand, there has been disruption to freight services.

We advise customers that we are expecting delays delivering orders, especially in Wellington and across the South Island.

8th January 2016 - Fishpond Experience Feedback Winner For December 2015 Announced

Thanks to all of our valued customers who provided us with feedback on your shopping experience.

Congratulations to David Chan our December 2015 winner of a $100 Fishpond credit.

21st December - Holiday deliveries

For orders due to arrive within the next couple of weeks, please allow a few extra working days for delivery.

Possible delays may occur due to the upcoming Christmas and New Year holidays.

Wishing you and your family a safe and happy holiday.

The Team at Fishpond

1st December 2015 - Fishpond Experience Feedback Winner For November 2015 Announced

Thanks to all of our valued customers who provided us with feedback on your shopping experience.

Congratulations to Steve McNee our November 2015 winner of a $100 Fishpond credit.

1st November 2015 - Fishpond Experience Feedback Winner For October 2015 Announced

Congratulations to Kristin Browne our October 2015 winner of a $100 Fishpond credit.

1st October 2015 - Fishpond Experience Feedback Winner For September 2015 Announced

Thanks to all of our valued customers who provided us with feedback on your shopping experience.

Congratulations to Edith Poon-Lai our September 2015 winner of a $100 Fishpond credit.

1st April 2015 - Easter break

Most of our staff are taking time off, but we will still be able to answer some urgent queries.

Couriers are also taking a break, so please allow some extra time for your orders to arrive next week before contacting us.

Have a safe and happy Easter.

16th December 2015 - Holiday deliveries

For orders due to arrive within the next couple of weeks, please allow a few extra working days for delivery.

Possible delays may occur due to the upcoming Christmas and New Year holidays.

Wishing you and your family a safe and happy holiday.

The Team at Fishpond

October 2014 - Seller Payment Change For Sell Yours

We have changed the way we pay our Sellers.

Deposits will now be made based around shipment dates.

For more information check the FAQ How will I be paid

17th April 2014 -Easter and ANZAC break

Most of our staff are taking time off, but we will still be able to answer some urgent queries.

Couriers are also taking a break, so please allow some extra time for your orders to arrive next week before contacting us.

Have a safe and happy Easter and ANZAC break.

23rd December - Holiday deliveries

For orders due to arrive within the next couple of weeks, please allow a few extra working days for delivery.

Possible delays may occur due to the upcoming Christmas and New Year holidays.

Wishing you and your family a safe and happy holiday.

The Team at Fishpond

21 June - Delivery delays expected due to severe weather

With this wild and crazy weather we're having all over the country, we are expecting some delivery delays over the next few days.

Roads and some airports are expected to be closed, making deliveries very difficult.

Rest assured we will continue to monitor the situation and will be back on schedule with your deliveries as soon as possible.

Easter iPad 1 WI-FI 3G - 16GB Giveaway

Simply click through to our website, complete any purchase and leave your order number or email competition@fishpond.co.nz, and you're automatically in the draw to win the Easter iPad 1 WI-FI 3G - 16GB Giveaway. The winner will be drawn on Tuesday 26th April. Don't forget to check out our Facebook page to see who the winner is. Happy Online Shopping.

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7th April - Want to Win a Little Tikes Playground? Keep Reading...

Simply place an order on Fishpond, leave your order number on Facebook or email it to competition@fishpond.co.nz and you'll automatically be in the draw to win a Little Tikes Playground! The winner will be drawn on Monday 11th April. Don't forget to check out our Facebook page to see who the winner is. Happy shopping!

5th April - Congratulations to Our iPad 2 Winner!

Congratulations to Brenda Whitton! She is the very excited winner of our iPad 2 giveaway. This will be on its way to you soon, Brenda - we're sure you are going to love it! Check out your inbox or our Facebook page for details of our latest competition.

17th March - Delivery Delays for Christchurch Customers

We have been advised by DX Mail that there have been delivery delays affecting parcels sent between 28/02/11 - 16/03/11 due to the recent earthquake. They have confirmed that orders that were dispatched on 14/03/11 onwards will be released today and should arrive within the next few days. If your item shipped between 28/02/11 - 13/03/11 and has still not arrived, please contact DX Mail on 0800 800 230 as soon as possible to confirm your delivery details.

28th March-Chance to Win a iPad 2, Entry Ends This Weekend! Simply complete any purchase and leave your order number on this link CLICK ME or email competition@fishpond.co.nzand you're automatically in the draw to win the iPad 2 with Wi-Fi 16GB Giveaway. The winner will be drawn on Monday 4th April. Don't forget to check out our Facebook page to see who the winner is

17th March - Congratulations to Susan Bryant

Susan is now the proud owner of the Sony Blu-Ray Home Theatre System as she was the lucky winner of our give away that was drawn on Monday. She has told us that she has received it and it is awesome! Keep checking your inbox as you will have a chance to win some more giveaways soon!

17th March - Delivery Delays for Christchurch Customers We have been advised by DX Mail that there have been delivery delays affecting parcels sent between 28/02/11 - 16/03/11 due to the recent earthquake. They have confirmed that orders that were dispatched on 14/03/11 onwards will be released today and should arrive within the next few days. If your item shipped between 28/02/11 - 13/03/11 and has still not arrived, please contact DX Mail on 0800 800 230 as soon as possible to confirm your delivery details.

8th March..And the Winner is....Vincent Cantwell!

Congratulation to Vincent Cantwell from Motueka, the winner of our iPod Touch give away last week. Check your inbox shortly to see what our great giveaway is this week. I will give you a hint - starts with Sony and ends with Blu-Ray Home Theatre System!

3rd March - iPod touch giveaway this week!

We are giving away an iPod touch (4th Generation) this week! The draw will be made on Monday 7th March. Just make a purchase up to midnight Sunday and you go into the draw automatically. Good Luck!

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