COVID-19 Response at Fishpond

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Help Desk - Refunds and Returns


My order has been cancelled. Where's my refund?

Refunds are usually processed within 2-3 working days of your order being cancelled, but please allow up to 5 working days before contacting us if you haven't received your refund.

If you paid by Credit Card:

Please allow a few days for the refund to show up on your credit card statement.

If we are unable to process your refund due to an expired credit card, the amount will be refunded to your Fishpond account. We will notify you by email if this is the case.

If you paid by Bank Transfer or Cheque:

Your saved bank account will be credited within 2-3 working days.

If you don't have a bank account number saved to your account, the refund will be credited to your Fishpond account.

If you paid by Gift Voucher or Fishpond Credit:

The refund amount will be credited to your Fishpond account. You can view your account balance by clicking the View Cash Rewards Earnings Report link on My Account.

If you are returning a product, please visit our Returns help page.

Can't find the answer to your question?

Send us an email and we'll respond within 24 hours.

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Please note that due to airfreight disruptions caused by COVID-19, we are experiencing significant delays in delivery. We understand that this is disappointing and we do apologise for any inconvenience caused. We thank you for your patience and understanding during this difficult time.