Help Desk - My Account

I forgot my password

If you have forgotten your password you can enter your email address and we will email you back with a new password.

Once you have logged in with your new password you should change it to something unique that you will remember.

Can't find the answer to your question?

Send us an email and we'll respond within 24 hours.

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More questions about My Account

Learn about Cash Rewards
How do I log out from My Account?
Captcha Instructions
How do I change my email address or my account name?
How can I change my password?
I am not receiving any emails from Fishpond.co.nz.
What is Fishpond's phone number?
About My Account
How do I subscribe/un-subscribe from Fishpond emails?

Announcements

Please note that due to airfreight disruptions caused by COVID-19, we are experiencing significant delays in delivery. We understand that this is disappointing and we do apologise for any inconvenience caused. We thank you for your patience and understanding during this difficult time.