As with all our products, this is a top quality gift that we are proud to sell; if you should feel that it doesn't meet your own standards or requirements we are happy to offer a full refund (sorry, we are unable to refund P&P costs) provided that the goods are returned undamaged and in their original packaging, within 10 days of purchase. (You will be required to pay the return postage, & obtain a proof of posting.) Remember the hardest problem for us to solve is the one we don't know about! If you are not happy about anything please let us know directly and we will try and find a solution for you!!