Introduction.- Chapter 1 A History of Animal Collections.- Chapter 2 Rational for the Existence of Zoos.- Chapter 3 Visitors Knowledge of Zoos.- Chapter 4 Exhibit Design.- Chapter 5 Talking About Animals.- Chapter 6 Visitor Voice.- Chapter 7 School and Family Groups' Conversations.- Chapter 8 The Zoo Voice: Zoo Education and Learning.- Chapter 9 Information Educators Need to Know About Zoo Field Trips (Useful Field Trip Information).- Chapter 10 Zoo Field Trip Design.- Conclusions.
From the book reviews:"The book Zoo Talk, authored by Patricia G. Patrick and Sue Dale Tunnicliffe, provides a new look at informal education, suggests activities for educators to employ and identifies potential learning opportunities in zoos and aquariums. ... The book Zoo Talk is essential reading for all educators in zoos and aquariums." (WAZA News, Issue 4, 2014)