Introduction.- Chapter 1 A History of Animal Collections.- Chapter 2 Rational for the Existence of Zoos.- Chapter 3 Visitors Knowledge of Zoos.- Chapter 4 Exhibit Design.- Chapter 5 Talking About Animals.- Chapter 6 Visitor Voice.- Chapter 7 School and Family Groups’ Conversations.- Chapter 8 The Zoo Voice: Zoo Education and Learning.- Chapter 9 Information Educators Need to Know About Zoo Field Trips (Useful Field Trip Information).- Chapter 10 Zoo Field Trip Design.- Conclusions.

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From the book reviews:“The book Zoo Talk, authored by Patricia G. Patrick and Sue Dale Tunnicliffe, provides a new look at informal education, suggests activities for educators to employ and identifies potential learning opportunities in zoos and aquariums. … The book Zoo Talk is essential reading for all educators in zoos and aquariums.” (WAZA News, Issue 4, 2014)

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